Question 1

What are HSA and FSA accounts?

Accepted Answer

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) let you set aside pre-tax dollars to cover qualified health and wellness expenses. If you're not sure whether you have one, check with your employer or health plan provider.

Question 2

Are Lila subscriptions eligible for HSA/FSA reimbursement?

Accepted Answer

Lila subscriptions may be eligible for HSA and FSA reimbursement with a Letter of Medical Necessity (LMN) from a healthcare provider. Eligibility can vary by plan administrator, so we recommend checking with your HSA/FSA provider for details.

Question 3

How do I know if I'm eligible to use HSA/FSA funds for Lila?

Accepted Answer

Eligibility has two parts. First, your account: not every health plan offers HSA or FSA benefits, so check with your employer or health insurance provider. Accounts must be funded by the user. Second, medical eligibility: complete a short text-based consultation with a doctor through Flex to verify your eligibility, no video required.

Question 4

Can I pay with my HSA/FSA card at checkout?

Accepted Answer

Yes. At checkout, select "Check out with HSA/FSA with Flex." You'll be prompted to complete a brief telehealth consultation to confirm eligibility. Then you can enter your HSA/FSA card details, or pay with a credit/debit card and submit the receipt to your administrator for reimbursement.

Question 5

How do I get a receipt to submit for reimbursement?

Accepted Answer

After you purchase your annual Lila subscription, Flex will email you both a Letter of Medical Necessity and an itemized receipt within 2 hours. Keep these documents in case your HSA/FSA provider or the IRS requests additional documentation.

Question 6

I didn't receive a receipt after my purchase, what do I do?

Accepted Answer

Check your spam folder first, as emails from notifications@withflex.com are sometimes filtered. If you still can't find it, email support@tidalflow.ai with the email address associated with your order and we'll help you get it sorted.

Question 7

What is a Letter of Medical Necessity, and do I need one for Lila?

Accepted Answer

Most FSA providers require a doctor's note or Letter of Medical Necessity to approve reimbursement. The letter confirms that your subscription supports a specific health need, in this case perimenopause symptom management and nutrition coaching.

Question 8

Use it before you lose it

Accepted Answer

FSA balances usually expire at the end of the plan year. Applying yours toward a Lila subscription is a simple way to make sure your funds don't go to waste.

Use HSA or FSA funds for your Lila subscription

How to use your HSA | FSA

Choose Flex at checkout

Quick consultation

Pay and get reimbursed

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